Refund Policy

At Premium Flooring & Home Finishes, customer satisfaction is important to us. Please review our policy below:

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Returns
Returns are accepted within 14 days of delivery for eligible items in unused, original condition and in original packaging. To start a return, please contact us at [Your Contact Email] with your order number and reason for return.

 

Non-Returnable Items

• Custom or special-order products

• Items that have been installed, altered, or damaged after delivery

• Clearance or final sale items

 

Refunds
Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

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Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

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Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving it. We’ll arrange for a replacement, refund, or repair as needed.

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If you have questions or need help with a return, contact us at 1-800-961-4111